Refund Policy
Short version: Try File Library free for 7 days — no card required. Premium tools require a subscription. Cancel any time from inside the account portal. If something goes wrong with a charge, email us and we'll sort it out.
1. Free trial
AtlasFiles includes a 7-day File Library trial. Duplicate Cleaner and Smart Insights require a paid subscription. No payment method is required to start the trial. The trial begins when you install the app and ends 7 days later, regardless of use.
You will not be charged for the local trial. Subscription billing starts only when you actively authorize a monthly or yearly plan through Razorpay.
2. Cancellation
You may cancel your subscription at any time:
Open AtlasFiles and click Account & Billing, or visit atlasfiles.in/account/billing.html
Click Cancel subscription
Confirm the cancellation date — your access continues until the end of the period you paid for
Cancellation is immediate in the sense that no future charges will occur. Access continues until the displayed expiry date. You do not need to contact support to cancel.
3. Refunds
Subscription payments are generally non-refundable once a billing period has started, because access continues until the period ends.
We will consider refund requests in the following circumstances:
- You were charged after cancelling (billing error)
- You were double-charged for the same period
- Technical issues prevented you from using the app for most of the billing period, and you reported the issue to us within the period
- You subscribed within the past 7 days and the product did not work as described on your operating system
To request a refund, email support@atlasfiles.in with your account email and a brief description. We aim to respond within 2 business days. Approved refunds are processed within 5–10 business days through Razorpay to your original payment method.
4. Failed payments and grace period
If a renewal payment fails, AtlasFiles will:
- Show a payment warning in the app
- Preserve full access during a grace period while Razorpay retries the payment
- Lock paid features if the payment cannot be collected after the grace period
Your data and local index remain on your device throughout and after any access lock.
5. Service discontinuation
If we discontinue AtlasFiles with at least 30 days' notice, we will provide a pro-rated refund for any remaining prepaid subscription period.
6. Contact
For billing questions or refund requests: support@atlasfiles.in